| 000 | 01667cam a2200445 a 4500 | ||
|---|---|---|---|
| 001 | keepingcustomers00cann | ||
| 003 | CaSfIA | ||
| 005 | 20140120101332.0 | ||
| 007 | cr|||| | ||
| 008 | 900417s1991 nyua b 001 0 eng | ||
| 010 | _a 90053213 | ||
| 040 |
_aDLC _cDLC _dMUQ _dNLGGC _dBTCTA _dYDXCP _dZWZ _dCaSfIA |
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| 019 |
_a23127812 _a31398239 |
||
| 020 |
_a0814450083 (hardcover) : _c$24.95 |
||
| 020 | _a9780814450086 (hardcover) | ||
| 035 |
_a(OCoLC)21976484 _z(OCoLC)23127812 _z(OCoLC)31398239 |
||
| 043 | _an-us--- | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.C36 1991 |
| 082 | 0 | 0 |
_a658.8/12 _220 |
| 084 |
_a85.40 _2bcl |
||
| 100 | 1 | _aCannie, Joan Koob. | |
| 245 | 1 | 0 |
_aKeeping customers for life / _h[electronic resource] _cJoan Koob Cannie, with Donald Caplin. |
| 260 |
_aNew York, NY : _bAmerican Management Association, _cc1991. |
||
| 300 |
_avi, 259 p. : _bill. ; _c26 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer services _zUnited States. |
|
| 650 | 0 |
_aConsumer satisfaction _zUnited States. |
|
| 650 | 6 |
_aService à la clientèle _zÉtats-Unis. |
|
| 650 | 6 |
_aConsommateurs _xSatisfaction _zÉtats-Unis. |
|
| 650 | 7 |
_aConsommateurs _xPréférences _zÉtats-Unis. _2ram |
|
| 650 | 7 |
_aService consommateurs _zEtats-Unis. |
|
| 700 | 1 | _aCaplin, Donald. | |
| 856 | 4 | 1 |
_uhttp://www.archive.org/details/keepingcustomers00cann _zFree eBook from the Internet Archive |
| 856 | 4 | 2 |
_uhttp://www.openlibrary.org/books/OL1889851M _zAdditional information and access via Open Library |
| 029 | 1 |
_aNLGGC _b063996936 |
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| 029 | 1 |
_aNZ1 _b4023890 |
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| 029 | 1 |
_aAU@ _b000007422034 |
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| 029 | 1 |
_aZWZ _b021639167 |
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| 942 | _cEB | ||
| 999 |
_c239737 _d239737 |
||