| 000 | 01125cam a2200313Ia 4500 | ||
|---|---|---|---|
| 001 | serviceleaderscl00byha | ||
| 003 | CaSfIA | ||
| 005 | 20140120101938.0 | ||
| 007 | cr|||| | ||
| 008 | 980221s1997 paua 000 0 eng d | ||
| 040 |
_aCAP _cCAP _dBAL _dNGU _dYDXCP _dCaSfIA |
||
| 020 | _a0962348376 | ||
| 020 | _a9780962348372 | ||
| 035 | _a(OCoLC)38486465 | ||
| 050 | 4 |
_aHF5415.5 _b.B94 1997 |
|
| 082 | 4 | _a658.314 | |
| 100 | 1 | _aByham, William C. | |
| 245 | 1 | 4 |
_aThe service leaders club : _h[electronic resource] _bdazzling your customers through service / _cby William C. Byham with Ray Crew and James H.S. Davis. |
| 260 |
_aBridgeville, Pa. : _bDDI Press, _cc1997. |
||
| 300 |
_aiii, 140 p. : _bill. ; _c22 cm. |
||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aConsumer satisfaction. | |
| 650 | 0 | _aEmployee motivation. | |
| 700 | 1 | _aCrew, Ray. | |
| 700 | 1 | _aDavis, James H. S. | |
| 856 | 4 | 1 |
_uhttp://www.archive.org/details/serviceleaderscl00byha _zFree eBook from the Internet Archive |
| 856 | 4 | 2 |
_uhttp://www.openlibrary.org/books/OL9848151M _zAdditional information and access via Open Library |
| 942 | _cEB | ||
| 999 |
_c271930 _d271930 |
||