000			01457cam a2200361 a 4500
001			zappempowermenti00byha
003			CaSfIA
005			20140120102350.0
007			cr||||
008			931207s1993 nyua 000 0 eng d
010			_a 93090240 //r94
020			_a0449908852 : _c$10.00 ($13.00 Can.)
035			_a(DLC) 93090240 //r94
035			_a(OCoLC)28737161
040			_aFLwP _cFLwP _dMBRC _dDLC _dBIBLIOS _dCaSfIA
042			_alccopycat
050	0	4	_aR690 _b.B94 1993
082	0	0	_a362.1 _220
100	1		_aByham, William C.
245	1	0	_aZapp! empowerment in health care : _h[electronic resource] _bhow to improve patient care, increase employee job satisfaction, and lower health care costs / _cby William C. Byham with Jeff Cox, Kathy Harper Shomo, and Sharyn Materna.
250			_a1st ed.
260			_aNew York : _bFawcett Columbine, _c1993.
300			_ax, 309 p. : _bill. ; _c21 cm.
500			_a"Adapted from ... Zapp! the lightning of empowerment"--Cover.
650		0	_aMedical personnel _xAttitudes.
650		0	_aMedical care _xPsychological aspects.
650		0	_aMotivation (Psychology)
650		0	_aMedical personnel and patient.
740	0	1	_aEmpowerment in health care.
856	4	1	_uhttp://www.archive.org/details/zappempowermenti00byha _zFree eBook from the Internet Archive
856	4	2	_uhttp://www.openlibrary.org/books/OL1448004M _zAdditional information and access via Open Library
942			_cEB
999			_c294137 _d294137