Online Public Access Catalogue (OPAC)
Library,Documentation and Information Science Division

“A research journal serves that narrow

borderland which separates the known from the unknown”

-P.C.Mahalanobis


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The service leaders club : [electronic resource] dazzling your customers through service / by William C. Byham with Ray Crew and James H.S. Davis.

By: Contributor(s): Material type: TextTextPublication details: Bridgeville, Pa. : DDI Press, c1997.Description: iii, 140 p. : ill. ; 22 cmISBN:
  • 0962348376
  • 9780962348372
Subject(s): DDC classification:
  • 658.314
LOC classification:
  • HF5415.5 .B94 1997
Online resources:
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