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The AMA handbook of business letters /

651.7/5

Seglin, Jeffrey L.,, 1956- The AMA handbook of business letters / Jeffrey L. Seglin. - New York, NY : American Management Association, c1989.
xiv, 352 p. ; 26 cm. Content notes : Planning the letter -- Components of an effective letter -- Structure : the parts of a letter -- Appearance of the letter -- Grammar and usage -- Word processing -- Sales, marketing, and public relations letters -- Customer service letters -- Credit and collection letters -- Letters to vendors and suppliers -- Personnel letters -- Transmittal letters -- Confirmation letters -- Request letters -- Replies -- Permissions letters -- Social, personal, and miscellaneous letters -- Appendix I. Words to watch -- Appendix II. Punctuation -- Appendix III. Abbreviations -- Appendix IV. Grammar hotline directory. 0814458351 9780814458358 * Commercial correspondence. Letter writing.

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