The AMA handbook of business letters / [electronic resource] Jeffrey L. Seglin.

Bibliography: p. 349-352.

Planning the letter -- Components of an effective letter -- Structure : the parts of a letter -- Appearance of the letter -- Grammar and usage -- Word processing -- Sales, marketing, and public relations letters -- Customer service letters -- Credit and collection letters -- Letters to vendors and suppliers -- Personnel letters -- Transmittal letters -- Confirmation letters -- Request letters -- Replies -- Permissions letters -- Social, personal, and miscellaneous letters -- Appendix I. Words to watch -- Appendix II. Punctuation -- Appendix III. Abbreviations -- Appendix IV. Grammar hotline directory.