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Zapp! empowerment in health care :

362.1

Byham, William C. Zapp! empowerment in health care : how to improve patient care, increase employee job satisfaction, and lower health care costs / by William C. Byham with Jeff Cox, Kathy Harper Shomo, and Sharyn Materna. - 1st ed.. - New York : Fawcett Columbine, 1993.
x, 309 p. : ill. ; 21 cm. "Adapted from ... Zapp! the lightning of empowerment"--Cover. 0449908852 : $10.00 ($13.00 Can.) * Medical personnel - Attitudes. Medical care - Psychological aspects. Motivation (Psychology) Medical personnel and patient.

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