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Library,Documentation and Information Science Division

“A research journal serves that narrow

borderland which separates the known from the unknown”

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Zapp! empowerment in health care : [electronic resource] how to improve patient care, increase employee job satisfaction, and lower health care costs / by William C. Byham with Jeff Cox, Kathy Harper Shomo, and Sharyn Materna.

By: Material type: TextTextPublication details: New York : Fawcett Columbine, 1993.Edition: 1st edDescription: x, 309 p. : ill. ; 21 cmISBN:
  • 0449908852 :
Subject(s): DDC classification:
  • 362.1 20
LOC classification:
  • R690 .B94 1993
Online resources:
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"Adapted from ... Zapp! the lightning of empowerment"--Cover.

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