Online Public Access Catalogue (OPAC)
Library,Documentation and Information Science Division

“A research journal serves that narrow

borderland which separates the known from the unknown”

-P.C.Mahalanobis

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	1.	The service leaders club : [electronic resource] dazzling your customers through service / by William C. Byham with Ray Crew and James H.S. Davis. by Byham, William C Crew, Ray Davis, James H. S Material type: Text; Format: print available online ; Literary form: Not fiction Publication details: Bridgeville, Pa. : DDI Press, c1997 Online resources: Free eBook from the Internet Archive Additional information and access via Open Library Availability: No items available. Add to cart (remove)
	2.	Zapp! empowerment in health care : [electronic resource] how to improve patient care, increase employee job satisfaction, and lower health care costs / by William C. Byham with Jeff Cox, Kathy Harper Shomo, and Sharyn Materna. by Byham, William C Edition: 1st ed. Material type: Text; Format: print available online ; Literary form: Not fiction Publication details: New York : Fawcett Columbine, 1993 Online resources: Free eBook from the Internet Archive Additional information and access via Open Library Availability: No items available. Add to cart (remove)
	3.	Zapp! the lightning of empowerment : [electronic resource] how to improve productivity, quality and employee satisfaction / by William C. Byham, Ph. D ; with Jeff Cox. by Byham, William C Cox, Jeff, 1951- Material type: Text; Format: print available online ; Literary form: Not fiction Publication details: Pittsburgh : Development Dimensions International Press, 1989, c1988 Online resources: Free eBook from the Internet Archive Additional information and access via Open Library Availability: No items available. Add to cart (remove)
	4.	Zapp! : [electronic resource] the lightning of empowerment : how to improve productivity, quality, and employee satisfaction / William C. Byham with Jeff Cox. by Byham, William C Cox, Jeff, 1951- Edition: 1st Harmony Books ed. Material type: Text; Format: print available online ; Literary form: Not fiction Publication details: New York : Harmony Books, c1988 Online resources: Free eBook from the Internet Archive Additional information and access via Open Library Availability: No items available. Add to cart (remove)

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