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Library,Documentation and Information Science Division

“A research journal serves that narrow

borderland which separates the known from the unknown”

-P.C.Mahalanobis


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Keeping customers for life / [electronic resource] Joan Koob Cannie, with Donald Caplin.

By: Contributor(s): Material type: TextTextPublication details: New York, NY : American Management Association, c1991.Description: vi, 259 p. : ill. ; 26 cmISBN:
  • 0814450083 (hardcover) :
  • 9780814450086 (hardcover)
Subject(s): DDC classification:
  • 658.8/12 20
LOC classification:
  • HF5415.5 .C36 1991
Other classification:
  • 85.40
Online resources:
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